Support

Help with RemWake

Written and answered by the person who built the app. Use the form below or email team@remwake.com. Either way you'll get a real reply, usually within a day.

Common questions, honest answers.

My alarm didn't ring.

This should never happen, and if it did I want to hear about it. Write to me with the date and time. RemWake schedules a guaranteed system alarm at your deadline the moment you arm it, and that alarm fires from your iPhone independently of your Watch. Before writing, check that your alarm was armed the night before (the Tonight tab shows the armed state) and that your iPhone was powered on.

It rang at my deadline instead of waking me early.

That's the app working correctly, not failing. If no light-sleep moment appears in your window, RemWake rings at your deadline rather than guessing. Your morning report will say so plainly. Some nights simply don't offer a good moment inside a 30-minute window. A longer window gives the app more room to work with.

It woke me and I still felt groggy.

Wake timing is one factor among several. Total sleep, sleep debt, alcohol, illness, and your circadian rhythm all affect how you feel in the morning, and no alarm can compensate for a short night. RemWake improves the odds on the timing; it can't manufacture sleep you didn't get.

My Watch battery drains overnight.

Overnight sensing uses battery, and your morning report shows the real cost each night rather than hiding it. Charge your Watch for 20 to 30 minutes before bed, during your evening routine, and you'll have plenty. If you're seeing unusually heavy drain, write to me with your Watch model and watchOS version.

RemWake didn't track anything last night.

Usually one of: the Watch wasn't worn, the Watch battery died, or Health permissions were denied. Check Settings → Health → Data Access & Devices → RemWake and confirm heart rate and sleep are enabled. Your deadline alarm still fires regardless.

Can I use it without an Apple Watch?

Not yet. Version 1 needs the Watch for overnight sensing. A phone-only mode using the accelerometer and microphone is on the roadmap. Join the waitlist and you'll hear when it arrives.

How do I cancel my subscription?

Through Apple, not us: on your iPhone, Settings → your name → Subscriptions → RemWake → Cancel. Your access continues until the end of the paid period. If something about the app pushed you to cancel, I'd really like to know why.

How do I delete my data?

Delete the app. Everything RemWake stores lives on your devices, so removing the app removes it. To leave the mailing list, use the unsubscribe link in any email. There's more detail on our privacy page, and it's a short read.

Still stuck?

Write to me directly.

Include your device details and what happened. Screenshots of the morning report help a lot, and you can attach those by emailing instead.

Goes straight to my inbox, with no ticket system and no bots. Your message is used only to reply to you, as described in the privacy policy.

Got it. Talk soon.

Your message is on its way. I usually reply within a day. If it's urgent, email team@remwake.com.